While we work closely with Gynaecologists, Urologists and GP’s, you don’t need a referral to come in for an assessment – you can come directly to us.
At your initial appointment you’ll be asked to complete and sign a treatment consent form. This will include providing your name, age and contact details.
Your first appointment will take between 30-70 minutes depending on the condition we’ll be treating. We can give you a better indication when you call to book your appointment.
This appointment will involve a full assessment of your situation in order to form an accurate diagnosis of your condition or injury. This will involve the following five step process:
If you’ve suffered an injury resulting from an accident, it may well be covered by ACC.
There’s no need to visit your doctor first, as registered health professionals we can lodge an ACC claim for you.
Just book an appointment and we’ll take care of the paperwork for you.
When you book your first appointment we’ll give you a full briefing about what you can expect and what you need to do to prepare.
However, there are generally a number of things you can do to prepare for your appointment, such as:
The Code of Health and Disability Services Consumers’ Rights spells out your rights as a patient. We can provide you with a full copy of the Code, that states that you have a right to:
At the Coregood Institute we understand that people get busy, and that plans can change or emergencies come up that make keeping your scheduled appointment impossible.
If you are unable to keep your appointment, please call us as soon as possible so we can reschedule it for you. We require a minimum of three (3) business hours notice prior to your appointment so we can have time to offer your appointment to someone else. Otherwise a cancellation fee may be charged.
Please note that we do not invoice – fees are payable at the time of your consultation and payment can be made by cash, EFTPOS, credit card, QCard or Farmers Card.
Your payment details are not recorded and after paying your account the Coregood Institute does not retain any credit/debit card or other payment method information.
At the Coregood Institute we respect that your time is important and we pride ourselves on running on time. However, despite best intentions, we sometimes run late. This is usually because unexpectedly someone has needed extended attention.
If this occurs and we run late into your appointment, we will not rush your session to catch up but will make sure we give you and your problem the time they deserve.
In the eventuality that we are running considerably over time we will endeavour to contact you prior to your appointment to give the appropriate forewarning.
We may use contact information you provide to offer SMS or e-mail appointment reminders as well as from time to time any clinic promotions or relevant clinic information.
If you wish to opt out of receiving SMS, e-mail appointment reminders or any other communications please check the appropriate boxes on the patient information form you fill out prior your first appointment.
If you fail to tick the appropriate box when filling out the form and change your mind at a later date you can opt out of these communications at any stage by informing us.
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