Privacy Policy

CoreGood Pelvic Health / Coregood Institute Ltd

Effective date: August 2026

The Coregood Institute (trading as CoreGood Pelvic Health) is committed to protecting the privacy of your personal information. We only use the information we collect about you for legitimate purposes connected with your care, the administration of our practice, and related activities described in this policy. Please read this Privacy Policy carefully.

1. When do we collect personal information?

We collect personal information when you:

• fill in an online form on our website;
• subscribe to a service or newsletter;
• contact us by phone, email, or in person; or
• attend an appointment or receive clinical services from us.

For example, when you sign up to receive a newsletter we collect your email address. When you complete a patient registration or change-of-details form, you provide personal information such as your name, address, contact details, and relevant health information.

2. Why do we collect this information?

The main purpose for collecting this information is to assist with your care and treatment. Related purposes include:

• administrative aspects of your care (booking, billing, ACC claims, correspondence);
• training and education of staff;
• monitoring the quality of client care; and
• research and outcome measurement (in de-identified form where possible).

You do not have to provide the information we request, but doing so helps us provide you with an effective and efficient service. If you choose not to provide certain information, this may limit the care or services we can offer.

3. Who will have access to your personal information?

Your information may be accessed by:

• staff of the Coregood Institute and associated parties working together to provide services to you;
• administrative staff of the Coregood Institute; and
• staff of the Coregood Institute for research or survey purposes (where practicable in de-identified form).

In the course of your treatment we may need to provide your details and medical history to specialists, hospitals, ACC, or other health providers involved in your care. We ensure that your health information is seen only by those who need it for your healthcare.

For funding purposes we may be required to provide some identifiable data to other health organisations. If this includes personal health information we will seek your consent where required.

We will not disclose your information to any other agency unless you authorise this or we are required or permitted to do so by law.

We will not sell, rent or lease our customer lists to third parties.

We may, from time to time, contact you on behalf of external business partners about an offering that may be of interest to you. In those cases your unique personally identifiable information (email, name, address, telephone number) will not be transferred to the third party.

We may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to us and are required to maintain the confidentiality of your information.

4. How do we store and protect your information?

We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, or disclosure. Clinical and administrative records are stored securely, both in physical and electronic form, with access restricted to authorised personnel.

We retain personal information only for as long as is necessary for the purposes for which it was collected, or as required by law (including health-record retention obligations under New Zealand law).

5. Your right of access and correction

Under the Privacy Act 2020 and the Health Information Privacy Code 2020, you have the right to request access to, and correction of, any personal information we hold about you.

If you wish to gain access to your personal information, correct personal information, or if you have any questions or concerns regarding this Privacy Policy or our data collection practices, please contact us using the details below.

Email: hello@coregood.co.nz

Phone: 04 297 0304 or 0800 267 346

Mail: Coregood Institute, 2 Seaview Road, Paraparaumu Beach, Paraparaumu 5032

Further information about your privacy rights is available from the Office of the Privacy Commissioner: www.privacy.org.nz.

6. Your rights under the Health and Disability Commissioner Code

Our practice philosophy is embedded in an understanding of, and willingness to uphold, your rights under the Health and Disability Commissioner Act and the Code of Health and Disability Services Consumers’ Rights.

The ten rights of consumers (and corresponding duties of providers) are:

• Right 1: the right to be treated with respect
• Right 2: the right to freedom from discrimination, coercion, harassment, and exploitation
• Right 3: the right to dignity and independence
• Right 4: the right to services of an appropriate standard
• Right 5: the right to effective communication
• Right 6: the right to be fully informed
• Right 7: the right to make an informed choice and give informed consent
• Right 8: the right to support
• Right 9: rights in respect of teaching or research
• Right 10: the right to complain

More information is available at www.hdc.org.nz. In addition, we believe that everyone has the right to be treated with kindness and compassion.

7. Changes to this Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or customer feedback. We encourage you to periodically review this Policy so that you remain informed about how we are protecting your information. The “Effective date” at the top of this document indicates when it was last revised.

8. Contact us

If you have any questions about this Privacy Policy or our handling of your personal information, please contact us:

Email: hello@coregood.co.nz

Phone: 0800 267 346

Website: www.coregood.co.nz (or the current practice website)

CoreGood Kāpiti

2 Seaview Road, Paraparaumu Beach, Paraparaumu 5032

CoreGood Palmerston North

OraKinetics, The Pillars, 91 Milson Line, Palmerston North 4410

This Privacy Policy applies to Coregood Institute Ltd trading as CoreGood Pelvic Health. Physiotherapy services are provided by Nathan Scott, BPhty (Otago).